Retail Support (m/f/d) (40h)

You’ve probably already come across LUSH as the place that fills the city centre with a lovely scent. – But LUSH is much more than just a company producing fresh, handmade, 95% vegan and 100% vegetarian cosmetics. LUSH is also the inventor of the bath bomb and the solid shampoo bar.

We want to leave the world in a better state than we found it. That’s why we’re 100% against animal testing, sell completely plastic-free products and also support environmental and animal welfare causes through the LUSH Prize and the LUSH Spring Prize. You can find out more about LUSH here.

The role of Retail Support (m/f/d) primarily involves working alongside the German shop managers and the retail team to further increase the number of satisfied customers and the potential of our shops.

BE AGILE
Every day will bring new challenges; no two days will be the same.
That’s why it’s important to us that you tackle every situation head-on and respond appropriately to the circumstances.

LEAD WITH TRUST
Trust is the foundation of successful leadership; show the shops you look after the same trust that you expect from them. If you notice that a shop’s figures aren’t in line with the forecasts, offer your support proactively and empathetically.

EMPOWER OUR MANAGERS
Our German managers do their very best every day to run their shops profitably and to provide our customers with a safe space and an enjoyable shopping experience in our shops. Nurture their skills and talents, and value their experience.

TRANSPARENT MEASURABILITY
Ensure that your feedback is always clear and that your managers and shops know what is expected of them and where they currently stand.

CUSTOMERS ARE OUR PRIORITY
Every decision you make should focus first and foremost on customers and our shops.

SHARE YOUR KNOWLEDGE
We have a strong network within our market spanning a wide range of disciplines. Make use of this to draw on this wealth of experience for the benefit of our market and to share your knowledge with your colleagues. It is equally important to pass on your knowledge to shop managers to make their day-to-day work in the shop easier.

RESPONSIBLE LEADERSHIP
You and the retail team are expected to be aware of your responsibilities and, just as you would with the company and customers, to always take all concerns seriously and follow them up. Always be ready to listen to the concerns of your shops and customers.

A passion for retail, our brand, our products, for learning and, above all, for the people who make us LUSH.
The motivation that every step you take, big or small, contributes to the Secret Master Plan.
Clear and open communication that constantly challenges the status quo and drives change.
An excellent understanding of the retail business and our 5-star customer service.
Exceptional customer service, including when working with colleagues.
A willingness to continually develop yourself, as well as the ability to work in a resilient, innovative and independent manner, whilst being a strong team player.
An interest in forecasting and analysis is strongly encouraged, as this will form part of your initial development.
Willingness to travel is a particularly important aspect of this role.
It is also very important to us that you are confident in both English and German conversations.

For this role, we welcome your application in any format you choose. This could be a cover letter, a podcast or a video (neither of which should be longer than 2–3 minutes). However you decide to submit your application, please bear in mind that the content is more important than the way it is presented. We look forward to finding out why this role appeals to you and how you’ll demonstrate the skills that make you the perfect candidate for this exciting challenge.

If you are applying internally, please note: You must apply using your personal email address only, and not via Lushmail, as otherwise the system will not be able to link your messages to your application.

A range of lovingly handcrafted and freshly made products.
Teamwork in a creative environment with plenty of fun, variety and scope for initiative.
Are you passionate about your voluntary work? Get up to 2 extra days off per year.
Employee Assistance Programme for challenging life situations.
We contribute 25 per cent towards your company pension scheme.
Regular in-house training and professional development.
50 per cent staff discount.
30 days’ holiday plus 1 day off on your birthday.
Employee Benefit Trust.

Your benefit, your choice. After your probationary period, choose between:
A partnership with Urban Sports Club, so we can offer our staff an affordable membership, or
Sustainable mobility: we’ll subsidise your Deutschlandticket or support your company bike lease.

At Lush, we are committed to equality of opportunity, which we aim to exemplify and foster as a company.
Who someone is or what they are like makes no difference to us. We want to offer everyone an environment that includes them. Every experience and viewpoint is unique and contributes to diversity. We want to learn from diversity, and it is through diversity that we can grow.

All applicants are given an equal opportunity with us – regardless of age, gender identity, language, background, nationality, appearance, religion, beliefs, culture, social and economic status, sexual orientation or body type.